The Meridio Support Team is dedicated to providing you with expert troubleshooting and the answers you need to ensure smooth installation and productive operation of your Meridio system. Our support organization is committed to delivering you top-class, pro-active support with a singular focus - your on-going business success through effective use of your Meridio products.

Meridio Premium Support Service combines the features of Meridio Support Service and Meridio Up-To-Date Subscription Service offerings in a highly attractive package.
With a Meridio Premium Support agreement you can avail of one-on-one technical support for all Meridio products during normal business hours. Assistance is provided in installation of products and configuration and usage issues. You will also be sent automatically all new product releases as well as service releases and patches, thus keeping your installation current.
There is no restriction on the number of support calls that can be raised on an annual basis.

Benefits of Meridio Premium Support Service

A Meridio Premium Support Service agreement offers you several important benefits:

	Expert direct support for in-depth problem resolution
	Direct support is available via email and telephone and gives you direct, one-on-one access to Support Consultants with years of experience in Meridio products and technologies.
	Rapid problem resolution
	Additional technical resources with more detailed knowledge of Meridio internals back up our Support Team. Calls that require such skills are quickly escalated and resolved. Our objective is always to exceed expectation.
	Proactive technical alerts
	In the event of a generic product issue being discovered which is of a serious nature then all customers on support are immediately advised on the nature of the problem. Such proactive actions help to ensure that your Meridio system operates smoothly and productively.
	Stability and predictability
	Receiving and installing the latest product releases eliminates known problems and enhances the stability of your Meridio solution.
	The latest technology
	By implementing the latest product release, you maximize system functionality and availability.
	Easier budgeting
	You can avoid cost surprises and decrease financial risks because you can budget for predictable expenditures.
	Immediate access
	New Meridio product releases and service releases are sent to you as soon as they are made available. You can rest assured in the knowledge that you will always receive up-to-date software without having to request it.