The Meridio Support Team is committed to delivering you top-class, pro-active support with a singular focus - your on-going business success through effective use of your Meridio products.

Developer Support offers assistance to partners and consultants worldwide in designing and implementing solutions around the Meridio document and records management products.

Meridio Developer Support gives you true developer-to-developer support. It allows you to put your solution developers in direct contact with Meridio’s consultants and developers, giving you first-hand access to unparalleled levels of knowledge and experience.

While Meridio Developer Support is geared at making solution development as easy and efficient as possible, it is not intended to provide consultancy on overall design and layout of applications or be a substitute for Meridio Developer training.

Support Packs

Meridio Developer Support is purchased in blocks of days, administered by us as calls are placed. Each incident has a minimum call off cost of two hours.

Incident Submission and Tracking

Submission of problems to the Developer Support service can be by email, via the web or by telephone. Once the request is received, a tracking number and support engineer will be assigned. An email response or telephone call-back to an incident will normally be made within one working day. Responses by Meridio engineers will generally be via email, but may include phone calls, depending on the needs of the incident.

Benefits of Meridio Developer Support

A Meridio Developer Support agreement offers you several important benefits:

	Leverage Years of Meridio Development Experience
	Our consultants have years of experience of developing Meridio-based solutions. We have the intimate product knowledge, code samples and development hints that can save you weeks of effort.
	Immediate Assistance
	Direct support is available via email and telephone and gives you direct, one-on-one access to Meridio Development Consultants. Additional technical resources with more detailed knowledge of Meridio internals back up our Development Support Team. Calls that require such skills are quickly escalated and resolved. Our objective is always to exceed expectation.
	Develop More Efficiently
	Meridio Developer Support can make your solution developers more efficient and assist you in avoiding expensive problems further downstream.